In-Office Training Tips to Cultivate an Exceptional Staff

The success of your company hinges on much more than your skills as a business owner. While it’s important to know what you are doing in order to excel in your industry, training your staff well can prove to be a valuable, long-term investment.

Start with One-on-One Training

If you don’t have a clear-cut employee training program in place in your insurance agency, all employees may benefit from a little quality time with their boss. This training and staff development can be used in-office and on-the-job to monitor and communicate with employees to determine their strengths and weaknesses.

A one-on-one staff training approach is much more effective as a preliminary training method since staff members are less likely to slip through the cracks.

Conversely, if you chose to address staff issues in a company-wide training seminar, it would be easy for staff members to doze off, text, or talk amongst themselves instead of paying attention.

One-on-one training can come in many shapes and sizes. If there is a specific issue that needs to be addressed in your agency, you can meet with each staff member individually to get to the heart of the matter. If all employees could benefit from more well-rounded training and attention, one-on-one training can be used to empower staff and build relationships.

5 In-Office Staff Training Tips to Remember

If you want to get the most out of your in-office staff training, it helps to do it right the first time.

Consider these helpful tips to better communicate with your employees in the training process:

  1. Don’t forget that training is an investment. While it may feel like a strain to pull staff members away from their daily tasks, training is an investment that is worth the downtime to improve productivity in the future.
  2. Focus on a need. Instead of educating staff members with general training materials that may not apply, focus on any areas of weakness that need to be addressed.
  3. Encourage learning. It always helps to remember the saying that there is no such thing as a stupid question to support staff interaction in the training process.
  4. Pay for quality materials. If you need to train staff members in new processes, be willing to spend money on quality training materials and instructors, if necessary.
  5. Choose the right environment. Training should take place in a quiet, comfortable location that will make staff members more receptive to learning new information.