Employees in the US and UK that don’t fully understand job requirements cost employers roughly $37 billion a year, based on statistics from Training magazine. As you can imagine, this lack of job training can easily result in a dip in profits and growing customer dissatisfaction, not to mention increase in accidents. This includes anything from factory spills to transportation crashes requiring a houston motorcycle accident lawyer.
What Is On-the-Job Training?
In a business, on-the-job training is also called OJT. The process is used to teach employees critical skills and capabilities that will be required to perform daily tasks in a new work environment.
Beyond the standard skills needed to hire an employee in the first place, on-the-job training may cover how to use:
- Workplace tools and equipment
- Workplace machinery
- Workplace documents
On-the-job training will also often review specific company policies and practices, including how to interact with customers and deal with customer issues. In some cases, on-the-job training may be performed at employee orientation when multiple staff members are hired at once. Other companies may require a new employee to “shadow” another employee to learn how they work on the job.
5 Teaching Tips for On-the-Job Training
Understanding how employees learn will make it easier to facilitate effective on-the-job training for each new hire.
Instead of using a cookie-cutter approach for all new staff members, consider these helpful tips to tailor a training program to an employee’s needs:
- Try new skills. New employees should be allowed to try out any new skills possible, involving tools, machinery, and equipment, in a safe setting.
- Learn by doing. Instead of offering verbal instruction, new employees will better learn by doing in areas of customer service, technical skills, and even management.
- Set an individual pace. Remember, every employee has his or her own learning style. Employees that work slowly and methodically shouldn’t be rushed, just as quick-thinking employees shouldn’t be held back in the learning process.
- Allow for personal discovery. New employees should be allowed to work out their own methodology, even if it doesn’t fit training guidelines step-by-step.
- Encourage problem-solving. Instead of being told exactly how to deal with a customer issue or problem on the job, a new employee should be allowed to provide their own potential solutions to solve a crisis.
If extensive information needs to be issued on-the-job, many new employees may benefit from learning in a personalized environment with preliminary online courses. After this information has been taught on a computer, a manager can use the tips listed above to provide hands-on training to all employees in their new work environment.
The success of your company hinges on much more than your skills as a business owner. While it’s important to know what you are doing in order to excel in your industry, training your staff well can prove to be a valuable, long-term investment.
Start with One-on-One Training
If you don’t have a clear-cut employee training program in place in your insurance agency, all employees may benefit from a little quality time with their boss. Most likely, your jobs are more complex than a part time old tv removal service- and require learning, attentiveness, and drive. This training and staff development can be used in-office and on-the-job to monitor and communicate with employees to determine their strengths and weaknesses.
A one-on-one staff training approach is much more effective as a preliminary training method since staff members are less likely to slip through the cracks.
Conversely, if you chose to address staff issues in a company-wide training seminar, it would be easy for staff members to doze off, text, or talk amongst themselves instead of paying attention.
One-on-one training can come in many shapes and sizes. If there is a specific issue that needs to be addressed in your agency, you can meet with each staff member individually to get to the heart of the matter. If all employees could benefit from more well-rounded training and attention, one-on-one training can be used to empower staff and build relationships.
5 In-Office Staff Training Tips to Remember
If you want to get the most out of your in-office staff training, it helps to do it right the first time.
Consider these helpful tips to better communicate with your employees in the training process:
- Don’t forget that training is an investment. While it may feel like a strain to pull staff members away from their daily tasks, training is an investment that is worth the downtime to improve productivity in the future.
- Focus on a need. Instead of educating staff members with general training materials that may not apply, focus on any areas of weakness that need to be addressed.
- Encourage learning. It always helps to remember the saying that there is no such thing as a stupid question to support staff interaction in the training process.
- Pay for quality materials. If you need to train staff members in new processes, be willing to spend money on quality training materials and instructors, if necessary.
- Choose the right environment. Training should take place in a quiet, comfortable location that will make staff members more receptive to learning new information.